DAPATKAH MODEL PENGUKURAN KINERJA ANGGOTA UNTUK ORGANISASI LABA DITERAPKAN PADA ORGANISASI NIRLABA?

Iwan Setyawan, Aris Fantoni

Abstract


Tujuan penelitian ini untuk menguji kesesuaianmodel pengukuran kinerja anggota organisasi nirlaba berdasarkan model pengukuran kinerja anggota organisasi laba. Metode survey digunakan untuk mendapatkan data primer melalui penyebaran kuesioner, dengan sampel meliputi anggota organisasi dan jama’ah yang dipilih dengan simple random sampling. Analisis data menggunakan structural equation modeling (SEM) Partial Least Squares Second Order Confirmatory dengan bantuan software Smart PLS 3.2. Hasil penelitian menemukan bahwa komitmen organisasi, dan pelatihan dapat diterapkan dalam mengukur kinerja anggota. Sementara, keterlibatan kerja tidak berpengaruh signifikan terhadap kinerja anggota. Secara lebih detil, dimensi countraproductivebehaviordari kerangka heuristik kinerja individual Koopmans et al. (2011) tidak cocok diterapkan untuk mengukur kinerja anggota pada organisasi nirlaba.

 

Kata kunci: Organisasi Nirlaba, Kinerja, Kualitas Pelayanan.

 


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